Frequently Asked Questions
Everything you need to know about preserving your precious memories.
How do I safely ship my original media to you?
Once you place an order, we send you a reinforced, crush-proof Legacybox kit with pre-paid shipping labels and safety barcodes for every item. Simply pack your tapes, film, or photos and drop it off at any authorized shipping center.
What types of media can you digitize?
We specialize in a wide range of analog formats including VHS tapes, MiniDV, 8mm film, 16mm film, 35mm slides, and physical photo prints. Our state-of-the-art scanners ensure the highest quality digital conversion for each format.
Will I get my original tapes and photos back?
Absolutely. We return all of your original media along with your new digital files. Your vintage memories are handled with the utmost care throughout the entire digitization process.
How long does the digitization process take?
Standard processing typically takes 10-12 weeks from the time we receive your kit. This allows our technicians to manually clean, inspect, and carefully convert each item to ensure professional-grade results.
In what formats will I receive my digital copies?
You can choose to receive your digitized memories via a secure Cloud download link, a custom Thumb Drive, or a labeled DVD set. You can select your preferred output method during the checkout process.
Is my media safe during the process?
Yes, we provide a personalized tracking system that allows you to follow your Legacybox every step of the way. Our facility is climate-controlled and monitored 24/7 to ensure your irreplaceable items are protected.